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11 | <title>Support — flex_extract 7.1 alpha documentation</title> |
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56 | <a href="index.html" class="icon icon-home"> flex_extract |
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60 | </a> |
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65 | <div class="version"> |
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66 | 7.1 |
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67 | </div> |
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90 | <p class="caption"><span class="caption-text">Table of Contents:</span></p> |
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91 | <ul class="current"> |
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92 | <li class="toctree-l1"><a class="reference internal" href="installation.html">Installation</a></li> |
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98 | <li class="toctree-l1"><a class="reference internal" href="changelog.html">Changelog</a></li> |
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99 | <li class="toctree-l1 current"><a class="current reference internal" href="#">Support</a><ul> |
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100 | <li class="toctree-l2"><a class="reference internal" href="#ticket-system">Ticket system</a></li> |
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101 | <li class="toctree-l2"><a class="reference internal" href="#mailing-list">Mailing list</a></li> |
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102 | <li class="toctree-l2"><a class="reference internal" href="#reporting-an-issue">Reporting an issue</a></li> |
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103 | <li class="toctree-l2"><a class="reference internal" href="#known-bugs-and-issues">Known bugs and issues</a></li> |
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104 | <li class="toctree-l2"><a class="reference internal" href="#faq">FAQ</a></li> |
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105 | </ul> |
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106 | </li> |
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107 | <li class="toctree-l1"><a class="reference internal" href="Support/faq.html">FAQ - Frequently asked questions</a></li> |
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108 | <li class="toctree-l1"><a class="reference internal" href="authors.html">Developer Team</a></li> |
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109 | </ul> |
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173 | <div class="section" id="support"> |
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174 | <h1>Support<a class="headerlink" href="#support" title="Permalink to this headline">¶</a></h1> |
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176 | </div> |
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177 | <div class="contents local topic" id="contents"> |
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178 | <ul class="simple"> |
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179 | <li><a class="reference internal" href="#ticket-system" id="id2">Ticket system</a></li> |
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180 | <li><a class="reference internal" href="#mailing-list" id="id3">Mailing list</a></li> |
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181 | <li><a class="reference internal" href="#reporting-an-issue" id="id4">Reporting an issue</a></li> |
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182 | <li><a class="reference internal" href="#known-bugs-and-issues" id="id5">Known bugs and issues</a></li> |
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183 | <li><a class="reference internal" href="#faq" id="id6">FAQ</a></li> |
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184 | </ul> |
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185 | </div> |
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186 | <div class="section" id="ticket-system"> |
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187 | <span id="ref-ticket-system"></span><h2><a class="toc-backref" href="#id2">Ticket system</a><a class="headerlink" href="#ticket-system" title="Permalink to this headline">¶</a></h2> |
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188 | <p>The community website <a class="reference external" href="http://flexpart.eu">http://flexpart.eu</a> contains a |
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189 | <a class="reference external" href="https://www.flexpart.eu/report/1">ticket system</a> which can be used to report any issue or a proposition for a new feature.</p> |
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190 | <p>The tickets can be viewed by anyone, to create a ticket a registration is necessary. Since the automatic registration is unavailable, please send an email to the <code class="docutils literal notranslate"><span class="pre">flexpart.eu[at]zamg.ac.at</span></code> and you will receive your credentials (with some delay).</p> |
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191 | </div> |
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192 | <div class="section" id="mailing-list"> |
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193 | <span id="ref-mailing-list"></span><h2><a class="toc-backref" href="#id3">Mailing list</a><a class="headerlink" href="#mailing-list" title="Permalink to this headline">¶</a></h2> |
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194 | <p>The mailing list is mainly for the <code class="docutils literal notranslate"><span class="pre">FLEXPART</span></code> users to ask questions or share experiences regarding the whole <code class="docutils literal notranslate"><span class="pre">FLEXPART</span></code> process with the community. This can be a lot faster than asking only the developers for help. Since <code class="docutils literal notranslate"><span class="pre">flex_extract</span></code> is a preprocessor to <code class="docutils literal notranslate"><span class="pre">FLEXPART</span></code> this is the right place to ask for help.</p> |
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195 | <p>Additionally, from time to time, there will be announcements for all FLEXPART users, such as new release versions of <code class="docutils literal notranslate"><span class="pre">FLEXPART</span></code> or <code class="docutils literal notranslate"><span class="pre">flex_extract</span></code>.</p> |
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196 | <p>Just write a mail to: <code class="docutils literal notranslate"><span class="pre">flexpart[at]lists.univie.ac.at</span></code></p> |
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197 | </div> |
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198 | <div class="section" id="reporting-an-issue"> |
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199 | <span id="ref-reporting"></span><h2><a class="toc-backref" href="#id4">Reporting an issue</a><a class="headerlink" href="#reporting-an-issue" title="Permalink to this headline">¶</a></h2> |
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200 | <p>To properly report a problem or bug, please provide as much information as possible. |
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201 | This includes:</p> |
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202 | <ul class="simple"> |
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203 | <li>the flex_extract version</li> |
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204 | <li>a flex_extract log file (output of submit.py script)</li> |
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205 | <li>the CONTROL file</li> |
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206 | <li>the commandline arguments or run(_local).sh settings and</li> |
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207 | <li>a description of the environment you used (Unix/Linux version, library version, application mode, etc.).</li> |
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208 | </ul> |
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209 | </div> |
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210 | <div class="section" id="known-bugs-and-issues"> |
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211 | <span id="ref-known-issues"></span><h2><a class="toc-backref" href="#id5">Known bugs and issues</a><a class="headerlink" href="#known-bugs-and-issues" title="Permalink to this headline">¶</a></h2> |
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212 | <p>A collection of reported and detected bugs and issues with solutions can be found <a class="reference internal" href="Support/known_bugs_issues.html"><span class="doc">here</span></a>.</p> |
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213 | </div> |
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214 | <div class="section" id="faq"> |
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215 | <span id="ref-faq"></span><h2><a class="toc-backref" href="#id6">FAQ</a><a class="headerlink" href="#faq" title="Permalink to this headline">¶</a></h2> |
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216 | <p>A list of frequently asked questions and hints for the application of <code class="docutils literal notranslate"><span class="pre">flex_extract</span></code> can be found <a class="reference internal" href="Support/faq.html"><span class="doc">here</span></a>.</p> |
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217 | </div> |
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240 | © Copyright 2019, Anne Philipp and Leopold Haimberger |
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